,ticket
ticket system — panel, types, and everything inside a ticket
User permissions
- No special permissions required
Cooldown
- none
Other surface
- /ticket · 29 slash subs vs 30 prefix
Anchor
- #ticket
Syntax
,ticket
No usage recorded for this command — the line above is the invocation itself, not a guessed argument shape.
/ticket <subcommand>
Example
No example recorded yet. The source module carries none, and one written here would be a guess at what the arguments accept.
Subcommands
30 prefix subcommandsRead from the prefix .sub/ tree — the canonical shape. Every entry has a permanent anchor of its own.
,ticket addaka a
,ticket archiveaka arch
,ticket autocloseaka autoarchive, inactivity, stale
auto-archive tickets after this many hours with no activity (off by default)
,ticket autoclose <hours|off>#ticket-autoclose,ticket blacklistaka bl
blocks members or roles from opening tickets in this server
,ticket blacklist <add/remove/list> [@role/@user]#ticket-blacklist,ticket categoryaka cat
,ticket claimaka cl
,ticket closeaka c
close this ticket — transcript, log, DM, then the channel is deleted
,ticket close [reason]#ticket-close,ticket closedcategoryaka closedcat, archivecategory, archivecat
where archived tickets are moved (blank/none = archiving is refused)
,ticket closedcategory <category / none>#ticket-closedcategory,ticket configaka panel, settings
Open the ticket manager panel — presets, defaults, panel message and blacklists
,ticket config#ticket-config,ticket deleteaka d
delete this ticket channel — the row is kept, so it can be reopened by number
,ticket delete [reason]#ticket-delete,ticket dmaka dms
toggles the DM sent to a ticket's creator when it is closed or archived
,ticket dm <on|off>#ticket-dm,ticket limitaka lim
,ticket listaka lists, tickets
sends a list of this server's tickets, optionally filtered by member or type
,ticket list [open|archived|all] [@member|type]#ticket-list,ticket log
save ONE ticket's transcript to the log channel (see logchannel for where that is)
,ticket log [channel]#ticket-log,ticket logchannelaka logs, channel, logchan
sets WHERE ticket logs are posted (see log to save one ticket's transcript)
,ticket logchannel <channel>#ticket-logchannel,ticket messageaka messages, m, greeting, greet, g
,ticket moveaka mv, retype
move this ticket to another type, or into another category
,ticket move <type> | ticket move category <category>#ticket-move,ticket panelmodeaka mode, display
sets whether the ticket panel shows buttons or a dropdown
,ticket panelmode <buttons|dropdown>#ticket-panelmode,ticket presetaka presets, type, types
create and edit ticket types without opening the panel
,ticket preset <list|new|show|set|delete|enable|disable> [type] [field] [value]#ticket-preset,ticket reasonaka why, rs
,ticket remove
,ticket renameaka name, re
,ticket reopenaka unarchive, ro
reopen the archived ticket you are in, or recreate a deleted one by its number
,ticket reopen [type] [ticket number]#ticket-reopen,ticket roleaka roles, r, staff
,ticket setup
,ticket statsaka stat, statistics, report
ticket volume and response times, by type and over a period
,ticket stats [today|week|month|year|all|MM/DD/YY to MM/DD/YY] [type]#ticket-stats,ticket transcriptaka transcripts
toggles the HTML transcript posted when a ticket is closed or archived
,ticket transcript <on|off>#ticket-transcript,ticket transferaka assign, handoff, tr
,ticket unclaimaka uc
Slash leaves
29 leavesRead from the registered slash builder — groups are flattened, so a grouped leaf reads “group leaf” and anchors with a hyphen between the two words.
Two trees, not one view of one
/ticket panel
Open the ticket manager, or view / post / edit the public panel
#ticket-panel/ticket preset
Create and edit ticket types without opening the panel
#ticket-preset/ticket list
List this server's tickets
#ticket-list/ticket stats
Ticket volume and response times, by type and period
#ticket-stats/ticket add
Add a user to this ticket
#ticket-add/ticket remove
Remove a user from this ticket
#ticket-remove/ticket rename
Rename this ticket channel
#ticket-rename/ticket move
Move this ticket to another type, or into another category
#ticket-move/ticket claim
Claim this ticket so only you can reply
#ticket-claim/ticket unclaim
Release a claimed ticket
#ticket-unclaim/ticket transfer
Transfer this ticket to another staff member
#ticket-transfer/ticket close
Close this ticket — transcript, log, delete
#ticket-close/ticket archive
Lock this ticket and keep the channel
#ticket-archive/ticket reopen
Reopen the archived ticket you're in, or recreate a deleted one by number
#ticket-reopen/ticket delete
Delete this ticket channel
#ticket-delete/ticket reason
Set what this ticket is about
#ticket-reason/ticket log
Save a transcript of a ticket to the log channel
#ticket-log/ticket blacklist
Block members or roles from opening tickets in this server
#ticket-blacklist/ticket set categorygroup set
Set the category new tickets are created under
#ticket-set-category/ticket set limitgroup set
Set max tickets per user
#ticket-set-limit/ticket set logchannelgroup set
Set the channel ticket logs are posted to
#ticket-set-logchannel/ticket set rolegroup set
Add/remove a ticket staff role, or list them
#ticket-set-role/ticket set greetgroup set
Set the ticket greeting message
#ticket-set-greet/ticket set transcriptgroup set
Toggle the HTML transcript posted when a ticket is closed or archived
#ticket-set-transcript/ticket set closedcategorygroup set
Set the category archived tickets are moved to
#ticket-set-closedcategory/ticket set panelmodegroup set
Show the ticket panel as buttons or a dropdown
#ticket-set-panelmode/ticket set dmgroup set
Toggle the DM sent to a ticket's creator on close/archive
#ticket-set-dm/ticket set autoclosegroup set
Auto-archive tickets after this many hours of silence (0 = off)
#ticket-set-autoclose